Customer Care – Meeka Fine Jewelry

Customer Care

We provide complimentary shipping to the contiguous United States for purchases totaling $500 and above.

Packages are shipped within 5 days of the order being placed. Express Service shipping arrives in 2 business days, and Overnight shipping is available for an additional $60. A Meeka team member will be in touch shortly after placement of the order to coordinate a precise delivery date.

For insurance reasons, a signature will be required upon delivery. Please contact the Meeka team if you have any concerns with receiving the package.

International/Outlying United States:
Outlying US and international shipping rates vary and are calculated at checkout. For international locations, taxes and duties are paid by the recipient upon arrival in the country of destination and are not included in the shipping rate.

If a piece ultimately isn't the right fit for you, please reach out to the Meeka team via email at or phone (717-979-5448) to coordinate a return.

Please do not hesitate to contact us if you'd like more information or images of a piece you're considering! It's a privilege for us to help give you the truest sense for a piece before sending it your way.

Requirements for Returns:
Items may be returned as long as the return is initiated within 10 days of purchase. The jewelry must be in unworn, unaltered, and undamaged condition to qualify for a return or exchange. Pieces that do not meet these conditions are ineligible for return. Custom / special orders or pieces that have been altered may not be returned or exchanged. We do not accept returns from outside of the contiguous United States.

Refund Information:
Upon the piece’s arrival, the Meeka team will initiate a refund based on your order’s original payment method. All returns are subject to a restocking fee of $40. We can also refund the full amount to a gift card for store credit. Shipping costs will not be reimbursed.

Returns will be processed within 24-48 hours of arrival at Meeka; an email confirmation will be sent once the refund has been initiated. Please allow up to 10 business days for the refund to post to your account.

Ring resizing starts at $60 per alteration; additional fees may be added depending on the specific piece and the process and materials required:

Some rings can be resized onsite; cost depends on labor and any additional material needed. Others must be sent to the artist for resizing. Several styles cannot be altered - they need to be custom made to fit.

Sizing a ring will add additional time to your order. Please contact us directly if you would like details about resizing a specific piece by email at or phone (717) 979-5448.

Custom orders, including resized rings, are not eligible for return or exchange.

If you’re not able to visit a Meeka store for sizing, we recommend that you seek out a jeweler local to you. They will be able to give you the most accurate measurement, as determining the proper size for a ring is a nuanced process.

The ring needs to fit snugly enough to not slip off or loosely spin, but it also has to fit over the knuckle of the finger. Additionally, since finger sizes can fluctuate with seasons, temperature and humidity, activity or injuries, etc., it’s important to confirm that the size selected isn’t materially affected by these factors!

Once you determine your size, we will make sure to account for the ring’s build to fit your finger.

Each piece at Meeka is designed and created to stand up to everyday wear. Even so, fine jewelry should be worn with care. We have a few recommendations to help keep your precious metals and gemstones in excellent shape:

Remove jewelry while cleaning, gardening, exercising, or any hands-on physical activity.

Do not expose jewelry to water (hand or dishwashing, showering, bathing, swimming), lotions, or beauty products. It is especially important to avoid submerging gemstones with closed back settings as condensation can find its way behind the gemstone, altering its appearance. Chemicals from cleaning solutions and chlorinated water will leach material from metal alloys.

“Living” stones, such as pearls and coral, are especially sensitive to the above conditions (water/lotions/chemicals/etc.) as they are porous. They should be the last thing you put on and the first thing you take off!

Store your jewels in a dry, soft space where they won’t bump, slide, crush, or tangle.

A microfiber cloth can be used to gently clean the surface of gemstones. If more is needed, please contact the Meeka team for instructions specific to that piece’s materials and build.

Additional Customer Care

If you have any questions not answered here, please feel free to reach out to us below. We will be happy to provide more information!